At Pull&Bear we are committed to protecting the environment. Respect towards the nature is of vital importance to us and we want to contribute to sustainable development of the society. Here are some of the activities and objectives proposed up till now within the Environmental commitment that is included in the Inditex Group’s Corporate Social Responsibility at www.inditex.com
IN THE STORE
WE SAVE ENERGY: ECO-EFFICIENT STORE
We are developing an eco-efficient management model with the purpose of reducing energy consumption by 20%, integrating sustainability and energy efficiency criteria, from store design, lighting, heating and cooling systems, to the possible recycling of furniture and decoration. Therefore, we help to reduce CO2 emissions and we fight against climate change.
WE ARE REDUCING WASTE AND RECYCLING: REUSE PROGRAMME
Pull&Bear carries out comprehensive management of store waste. The hangers and alarms are collected from the establishments in order to turn them into other plastic items. Furthermore, all the card and plastic used in packaging is recycled.
WE OFFER TRAINING AND AWARENESS-RAISING TO OUR TEAMS
We are continually training our staff to rationalise energy consumption and to raise environmental awareness both on a professional and personal level. Said plans are carried out by both through internal communication campaigns and specific multimedia training projects.
IN CUSTOMER SERVICE
MORE ECOLOGICAL BAGS
All plastic bags that we give our customers are biodegradable, preventing pollution caused by conventional plastic. The D2W additive ensures 100% biodegradation of the plastic.
Furthermore, our paper bags are FSC certified which guarantees that all the production process, from exploitation of the forests where the raw material comes from to the delivery in store, complies with rigorous respect for the environment.
At Pull&Bear we wish to extend the lifespan of our bags and use them over and over again, until it's time to recycle them. This is why with our online purchases we give our customers plastic bags more than 50 micron thick, made with more than 70% recycled plastic, and PEFC/FSC certified paper bags. In compliance with the EU regulation and its implementing regulation, these bags are offered for free.
You may request additional information from our providers by contacting our Customer Services department through the normal communication channels.
If you would like more details about our environment policies, please visit our corporate website at www.inditex.com.
RECYCLABLE GIFT CARDS AND AFFINITY CARDS
Both cards are completely recyclable due to their PET composition and use of ecological PCV-free paint.
WE GENERATE RECYCLABLE INFORMATION
All communication material for our customers, from store directories to personnel search forms, is made of recycled paper or bears the FSC or PEFP mark (guarantee of sustainable forest management certification).
Our commitment to the environment extends to the products we make:we work with environmentally friendly materials. A good example of this is the manufacturing of footwear that is free of PVC.
All Pull&Bear products including materials of animal origin comply with the applicable Inditex standard. This policy requires that these products must always come from animals treated in an ethical and responsible manner. Under no circumstances may animal products deriving from animals slaughtered exclusively for the sale of their skins, shells, horns, bones, feathers, down or any other material be used. Pull&Bear does not sell products containing fur, in keeping with the principles of the Fur Free Retailer Program (Fur Free Alliance), of which the Inditex Group is a member. Neither the cosmetics sold by Pull&Bear nor their ingredients have been tested on animals.
Pull & Bear Terms & Conditions
You agree that:
You warrant that you have reached the legal age under Chinese law to enter into a valid contract, and you are fully responsible for the authenticity of all information contained in your order. You hereby specifically confirm, before your purchase of any Product through the website, we have provided you with and draw your attention to in a conspicuous manner, and you have carefully read and fully understood, the relevant information of the Products you purchased, including but not limited to the quantity, quality, price, expense, performing period and method, safety caution and risk warning, return and exchange policy, after-sales service, and civil liabilities.
The products we offer on this website are only available in mainland China (hereinafter, "Mainland China").
If you intend to make a purchase, you shall follow the shopping process online and press the "Authorize Payment" button to submit the order. After submitting your order successfully, a contract (“Contract”) of the sale and purchase of the Products between you and us is established. However, you should make the payment within our required period, otherwise your order will be automatically cancelled. After you make payment successfully, you will receive an e-mail from us acknowledging that we have received your order (the "Acknowledgement of Order"). After your order is dispatched, you will receive our email that confirms the dispatch of the Products (the “ Shipment Confirmation ”).
You may choose to purchase as a guest. In such mode, you only need to fill the personal information that is absolutely necessary. Before your completion of purchase, you will be given the option to register and save your data for future usage.
Whether we are able to perform your order is subject to our stock. If the Product you choose is temporarily not available in our stock, we will suggest you to buy other Products with similar or higher quality and value. If you don’t want to buy the Products we recommended, we will refund you if you have paid any amount for such unavailable Products.
Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances that we have to reject your order after we have sent you an Acknowledgement of Order . In such exceptional circumstances, we reserve the right to reject any order at any time and at our sole discretion.
We reserve the right to withdraw any product from this website, whether it has been sold or not, remove or edit any materials or contents on this website. We shall not be liable for you or any third party for our deleting, editing any materials or contents on this website, nor shall we be liable for rejecting processing or performing orders.
You may return the Products at any time within thirty (30) days upon your receipt of the Products, under the condition that your returned Products comply with our Return Policy. After a successful return, you will receive the refund.
Return Policy . We will accept your application of return under the following conditions:
Please exercise reasonable care while you are in possession of the Products. If your use of the Products has exceeds the needs for inspection and confirmation of its quality and function, which caused the value of the Products are depreciated, for instance, the trademark logos have been removed or cut, the Products are dirty or damaged, we will reject your return.
Due to technical restrictions, our website cannot provide you exchange service. If you have to exchange, please return your Product and buy another one. If you disagree such arrangement, please do not purchase any Product through this website.
Return Method . You have two options in case of return.
We do not encourage you to post the Products back to us. If you post the Products back by yourself, we will not bear the courier fee. If you choose to pay upon delivery, we are entitled to reject the parcel, or we will deduct RMB 30 from your refund as the courier fee.
If you have any question or you cannot access my account for return procedures due to your visit as a guest, you may contact us by this website or 4008218020.
If you choose to return at Pull & Bear Physical Store, except for the return policy stated herein, you also need to show the receipt with returned Products marked while deliver your returned Products.
We will inform you whether you are entitled to refund after checking your returned Product. If the returned Products comply with our return policy, we will refund your paid amount for the returned Products within statutory period. But the time you receive the refund is subject to the payment method you use and the procedures and policies of relevant bank and financial institutions. Unless you choose payment upon delivery, we will refund you by the method of payment you used while purchase. For payment-upon-delivery orders, we can only refund you through bank transfer, so please make sure you fill in the correct bank card information in return process on this website. If you don’t want to fill in your bank card information, please DO NOT choose payment-upon-delivery.
In circumstances where you consider that the Product are defective, please contact us promptly with details of the Product and its damages. In addition, you could also contact us by 4008218020 to receive return instructions.
In case of existence of any defect, defective products will be refunded in full. We may provide exchange service for the defective Products, but only for the Products with the same size and color, and exchange can be provided only when we have such Products in stock.
We will make our best endeavor to deliver the Products before the delivery date indicated in the Shipment Confirmation email (or if no date indicated, within 15 days upon delivery of the Shipment Confirmation email).
Delay of delivery may be caused by:
For whatever reason, if we couldn’t deliver the Products on time, we will keep you informed. At that time, you are entitled to choose, either continue waiting for the delivery, or cancel the order and get fully refunded.
If the Products are signed for receipt at the delivery address with proof, our obligation of delivery is deemed as fulfilled.
If you are not available while delivery, please contact us to rearrange delivery for another mutually convenient time and location, provided that the new delivery location is within the same city originally indicated in your order. You can only change the delivery time and location once.
The Products will be at your risk from the time when your Products are signed for receipt.
The ownership of the Products will only be transferred to you after we receive your full payment (including courier fee), and your Products are signed for receipt.
Unless there are obvious mistakes, the price of the Products is subject to that indicated on this website. Although we make our best endeavor to make sure the accuracy of the price, errors may occur. If we found that the Products you ordered are with a wrong price, we will inform you as soon as possible. After being informed, you are entitled to re-confirm the correct price or cancel your order. If we cannot reach you, your order will be deemed as cancelled. Your payment will be fully refunded.
Even after we send the Shipment Confirmation email, if the price mistake is obvious, cannot be misunderstood, and can be reasonably distinguished, we shall not be liable to sell the Products to you at the wrong (lower) price.
The price indicated on our website is VAT inclusive and carrier fee excluded. Carrier fee will be calculated into the total amount according to the Carrier Statement.
Prices may be changed at any time but unless there is any price mistake as mentioned above, the price of the Products in your Shipment Confirmation email will not be changed.
Once you finish shopping, all the items you wish to purchase are added to your basket. Your next step will be to go through the checkout process and make payment. Please do as follows,
You may compete your payment through Alipay, E-bank or Payment upon Delivery. Please see the details in our Buying Guide section.
If we didn’t receive your payment, we shall not be liable for late-delivery or non-delivery.
All the sales through this website are subject to value-added tax. The price indicated on our website is VAT inclusive.
As per state tax regulation, during your purchase, you are entitled to get VAT normal invoice. If you request the VAT normal invoice, except for necessary information for issuing the invoice, we will not request you to provide any identification or supporting document. If you have any question regarding invoices, please contact us through 4008218020.
Within the scope permitted by law, our liability in connection with any Product purchased through our website is strictly limited to the purchase price of that Product.
Within the scope permitted by law, we will not be liable for any indirect losses caused by tort, breach of contract or other reasons. The abovementioned indirect losses include but not limited to,
Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.
All the product description, information and materials posted on this website are all on status quo basis without any express or implied warranties.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times property of us or our licensors’. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent you from making a copy of your order details when necessary.
You must not make undue use of this website by intentionally introducing a virus, Trojan horse, worm, logic bombs or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorized access to this website, the server on which the site is housed or any server, computer or database related to our website. You agree not to attack this website through any means.
Failure to comply with this clause will result in immediate forbidden to use this website. We will report to competent authorities, identify the attacker and you will be held legally liable.
We shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or materials as a result of using this website or downloading content from the same or those to which this site redirects you.
If our website contains links to other websites or third-party materials, said links are provided for reference purposes only. We shall not be held liability for any damages deriving from such other websites or third-party materials.
Considering that applicable law requires our communication to be in writing, we will contact you through email or notice from the website. You hereby expressly agree to communicate with us through email, and acknowledge the legitimacy and legal effect of our electronic agreement and the notices, emails and messages we send to you by electronic means.
All notices you send to us shall be delivered preferably via our website. Unless otherwise stipulated in clause 18 above, we may notify you by email or delivery to the addresses you provided during your purchase.
Notice shall be deemed duly served if the letter was properly addressed, paid and delivered to the carrier in case of post; and if an e-mail was sent to the specified e-mail address designated by the addressee in case of email.
Our contract is binding to us, you, our successor and transferee and your successor and transferee. However, without our prior consent, you shall not transfer or otherwise dispose this contract or any of your rights and obligations hereunder.
We may transfer, assign or otherwise dispose of this contract, or any of our rights or obligations hereunder, at any time during the term of the Contract. For the avoidance of doubt, any of such transfer, assignment, or other disposition will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any warranty or guarantee which we may have provided to you, whether express or implied.
We shall be exempted partly or entirely for our non-performance or late-performance of our contractual obligations to the extent of being impacted, if such non-performance or late-performance is caused by those objective circumstances that are unforeseeable, unavoidable and insurmountable (“Force Majeure”).
At any time within the contract period, if we fail to insist your strict performance of your contractual obligations, terms and conditions in this T&C, or we fail to realize our right or remedy under our sales contract, it doesn’t constitute a waiver from us of our rights and remedies, or of your obligations.
Our waiver to your breach shall not be deemed as our waiver to your subsequent breaches. No waiver by us of any clause in this T&C shall become effective unless we expressly state our waiver and inform you as per the above clauses of notice.
If any clause in this T&C is determined by any competent authority to be invalid or illegal, such clause shall not affect the validity of other clauses. The remaining clauses, conditions and provisions shall continue to be valid to the extent permitted by law.
This T&C and relevant documents mentioned herein constitute the entire agreement between you and us regarding our transaction, and shall supersede any prior oral or written agreement, understanding or arrangement between you and us.
All the Sales Contracts made through this website during your purchase shall be governed by Chinese Law. Any dispute arising from, or related to such Sales Contract shall be subject to court litigation at the defendant’s domicile.
Shall you have any suggestion or feedback, please contact us through this website.
This T&C is updated and takes effective since 1 st January 2019.